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Q. Is your site legal?
All music on offer at DMH is cleared by the relevant rights holders for sale. DMH is 100% committed to supporting artist and the development of the electronic music industry. We hold licenses with mechanical rights societies to ensure that all artists/songwriters receive their rightful payment.
Q. Is your site secure for purchasing online?
We have partnered with SecurePay who are regarded as one of the leading payment gateway providers.
SecurePay's Payment Servers take advantage of Firewall protection and IP restriction, limiting server access only to trusted parties.
Transaction data, including customers' credit card details, sent between SecurePay clients and the SecurePay Payment System is encrypted using 1024-bit PKI encryption, which is considered realistically unbreakable.
Secure data entered into the SecurePay website is also encrypted using a 128-bit SSL certificate provided by VeriSign.
Customers' credit card numbers are never openly stored within the SecurePay System. Transaction data is stored with a truncated PAN-- an abbreviated version of the credit card number --so that merchants can still distinguish transactions, while full credit card details are never stored.
SecurePay ensures merchants' and their customers' security using only the latest and strongest measures available. Research and development in this area is continuous to keep SecurePay's Payment System up-to-date, and truly secure.
Q. What file formats and bitrates do you supply?
All of the music supplied on DMH is available in 3 formats.
Uncompressed WAV 16 bit 44.1 kHz. Average file size is 80 - 120 MB. The only way to go for club sound systems!
High quality MP3 @ 320kbps CBR encoded using the Lame encoder. Average file size is 6 - 16 MB. Suitable for bars and small parties.
MP3 192kpbs suitable for portable players and ipods
When you register with DMH you can set your preferred download type in the "My Account" section. Note that this is a global setting for all downloads that you purchase and you may change this preference at any time.
At DMH we are committed to providing a high standard of sound quality in our files. Artists spend weeks / months / years perfecting the sound of their release only to have it unemotionally compressed and sold by some other retailers. The files on offer are of the highest quality and can be used by DJ's and music enthusiasts from the bedroom to the superclub.
Q. How much does your music cost?
Our tracks are individually priced and will vary according to the format you chose to download in. As a gauge, new releases sell for AUD$2.49 and older tracks for AUD$1.99. For Australian IP addresses you will have to pay 10%GST. Wav is $1.00 premium while MP3 192K is $0.50 less.
Q. Why do some tracks I download from you sound louder / better quality than others?
Purchasing music from DMH is no different from buying music from a record store in this respect. Different artists have different ways of mastering their music . The .Wav files on offer at DMH are the original files supplied to us from the Record Labels and our media partners. We use these "master" files to encode all of our other formats.
DMH does not normalize, EQ , edit , compress or change these master files in any way....what we get is what you get!!
Q. Can I share the music I download with friends?
Absolutely not!! By joining DMH and agreeing to our terms and conditions you are bound to uphold all copyright laws. Anybody found copying, distributing or sharing our files will be suspended and face prosecution by relevant authorities. DMH has a "zero-tolerance" policy on file sharing.
Q. What can I do with the music I download?
As per our end user license agreement music downloaded from DMH can be listened to on a computer or a portable listening device. You may also burn the music to CD for personal use as outlined in the end user license agreement. You may not share or trade your music with anybody else. Above all......enjoy it responsibly.
Q. I am a DJ can I use the files I download from your site to DJ with?
Within Australia, USA and UK/Europe the answer is yes. Outside of these territories we recommend checking with your local mechanical rights society. DMH also recommends keeping copies of purchase receipts with your music at all times especially whilst DJ'ing.
Remember that buying music from us is no different from purchasing it from the record store. It is up to you or the venue you play in to have the relevant public performance rights.
Q. What happens if I lose the music I downloaded / my hard drive crashes / I accidentally downloaded the wrong track ?
Once a file has been successfully delivered to you it is deemed as "sold". DMH is not responsible for any lost or damaged music once the file is successfully delivered. Please be careful with your music and back it up as we cannot supply any refunds or replacements. If you believe a file that you have downloaded is corrupt or damaged please Contact Us and we will be only too happy to help.
Q. I have a label / own the rights for music I think would be suitable for your site. How can I get it onto your site ?
DMH welcomes new label partners who have music that will suit our members and site users. Please Contact Us and a label representatives will contact you to discuss a partnership.
Q. Oops....I forgot my password. What do I do?
On the DMH homepage click on the Forgotten Password link in the top right hand corner. This will take you to the password reset page. Please enter your email address into this page and you will be emailed a new password. Note that you can change your password at any time in the My Account section.
Q. What browsers do you support and are there any special software / hardware requirements.
The DMH site is designed to work in all modern browsers and has been tested on Internet Explorer 6 on Windows and Linux, Firefox 1.07 on Windows and Linux and Safari on OSX.
Q. Your newsletter is great but can I opt out of it?
Yes at any time you may stop receiving our newsletter by going to the My Account section of the site once logged in and changing your account details. You may also click the "unsubscribe" link on the newsletter.
Q. I clicked on the artist and I can't seem to find all that artists music. What do I do?
The best way to find all the music by a particular artist is to >> search all using part of their name.
Q. REFERRAL INCENTIVE. What is it?
If you’re as enthusiastic as we are about great tunes, you will want to share the vibe. The REFERAL INCENTIVE rewards you for sharing the music that you love. By referring paying customers; friends and colleagues to DMH you will automatically receive DMH credit for purchases that your friends make from your referrals.
Q. REFERRAL INCENTIVE. How does it work?
Email tracks to new users using the DMH tools; from the player, dj playlists or your own playlists. The more tracks you send and the more people you send it to, the greater your earning potential. You will automatically receive DMH credits based on on your referees spend. You can see your credit details in your My Account section and then the credits can be redeemed against your orders.
Other things you should know?
In order for you to receive a credit your referrals must:
- prior to registering, enter the site by clicking on a hyperlink in the track/playlist that you send them
- register and make the first purchase within 30days of receiving the track/playlist
Your referrals must spend money on the site; referrals that only take the free track offer only do not count.
TIPS!
You can bulk import your address book as a CSV file into your My Address Book.
If you’re not sure what a CSV file is or how to create one see the FAQ section on the site.
Q. What is a CSV and how do I make one.
CSV or Comma Separated Value file is a file format just like .xls, .doc, etc. It is the file format used to create mailing lists.
OUTLOOK
File>Import and Export
Choose “Export to a file”
Choose Comma Separated Values (DOS)
Select “Contacts”
Give the file a name and choose a location by pressing the Browse button
Press “map custom fields”
Press “Clear Map”
In the left box, drag “Email Address” into the right box
Do the same for “First Name” and “Last Name”
Hit Finish
You can now import the file.
EXCEL
When saving your mailing list. Save File Type As CSV (MS-DOS)(*csv)
Q. How do I save a playlist?
Add tracks to the playlist by pressing the playlist icon next to the track details. Then press "save list"on the player. If its a new playlist, select "new playlist" by clicking on the radar button, give your playlist a name and hit the go button.
Q. How do I make a dj playlist (DJ's only)?
Firstly, make a playlist of the tracks you want in the chart. My Account>My Playlist. Hit "create chart". You can change the sequence by dragging tracks up or down the chart. Thn follow the prompts.
Q. "The track is not available for sale in your territory" - what does this mean?
Due to our licensing arrangements certain tracks are only allowed to be sold in certain territories accross the globe. You may wish to do a search for the track in question as we may have the track available on another label.
Q. I have a promo code...how do I use it
Login to the site as usual you can enter the promo code into your "My Account Section" or in the space provided at the checkout
Q. How do I use my credits (not credit card) to make a purchase.
If your account has credits available you can redeem these in the checkout during your order.
Chosse the credit type that you have (tracks, credits) and fill in the number of tracks ot the $ amount you would like to redeem.
If you do not supply enough credits to fulfill the order you will be asked for your credit card number.
Q. I am trying to download a track but am getting a download error
Certain background programs can interfere with the download process. Please close any auto downloaders you may have installed. Please also log out of the website then close your browser. Open the browser again and login again. If this does not work please Contact Us with your browser type and version and we will be only too happy to help.
Q. I just bought a track and it is the radio edit. I want the extended mix can i have a refund?
DMH tries to cater for all dance music enthusiasts not just DJ's and we understand the need for DJ's to have extended mixes. For this reason we provide the length of the track on each page underneath the release date.
We are also the only site to provide a filter in the top right hand corner of the site (for my decks) which filters the site to tracks over 4 minutes long.
Please make your choice carefully as we cannot provide a refund based on incorrect track choice.
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